Travelers with Medical Needs

Sometimes, medical conditions can make it seem nearly impossible to get where you need to go.  Check out the following services that may assist you in your time of need:

CARTS serves the counties of Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, and non-urbanized areas of Travis and Williamson, and is the Transportation Provider for medical transportation services for Service Area 12 (the City of Austin and all of the CARTS District plus Llano County) provided under Medicaid and administered by the Health and Human Services Commission. Get more information here.

Capital Metro offers a variety of accessible fixed-route and flex bus routes, as well as MetroRail service.  Seniors 65 and over, Medicare card holders, and persons with qualifying disabilities may ride bus and rail service at a reduced (half-price) fare with the Capital Metro-issued Reduced Fare ID Card.  MetroAccess-certified customers may also ride local fixed-route bus and rail services at a reduced fare with their MetroAccess ID.   Click here for Reduced Fare ID Card information.

In order to receive a Reduced Fare ID Card, customers must follow an application process with Capital Metro. The fee for the Reduced Fare ID Card is $3 and applications are available at the Capital Metro Transit Store or online. The ID is valid for two years. Riders with a valid Disability Fare Card may use their card as a Reduced Fare ID until it expires.

MetroAccess Service MetroAccess Service is available to individuals who, because of a disability, are unable to ride a fixed-route bus.  MetroAccess operates on an advance-reservation basis for qualified passengers. Call MetroAccess at 389-7480 for an application or additional information.  Applications and additional information also are available online.   Please click here for eligibility information.

Texas Health and Human Services Commission These services are free and can be arranged through HHSC call centers 1-877-MED-TRIP (633-8747).

Texas Health Steps provides information for Medicaid users in English and Spanish that can help you know what resources are available to you.

The HOP is Central Texas’ Regional Public Transit System operated by Hill Country Transit District. The HOP, a regional public transit system that started in the 1960’s as a volunteer transit service that has since grown to serve a nine-county area covering over 9,000 square miles. In the last decade, the system has experienced significant growth and consists of three divisions: the nine-county Rural Division, the Killeen Urban Division consisting of Copperas Cove, Harker Heights, and Killeen; and the Temple Urban Division consisting of Belton and Temple.

The HOP coordinates many types of trips. Service is provided to passengers with disabilities via the Special Transit Service (STS) which often connects with the Fixed Route Service (FRS). The HOP partners with many area social service agencies to provide transportation to their clients.

Volunteer Caregivers

There are neighborhood-based Volunteer Caregiver programs in the greater Austin area. Their shared mission is to provide volunteer support services to enhance the independence of older adults. Transportation is a major component of the service delivery. The volunteers, who use their own vehicles, serve as companions while providing transportation. There is no charge for this service, but clients pay parking lot fees. These nonprofit organizations accept donations.

Faith in Action
Transportation is the service most requested by clients throughout all Faith In Action Caregivers locations. Volunteers provide rides for clients to a variety of destinations including medical-related offices, grocery stores, barber/beauty shops, banks, activity centers, support groups and more.

Access to transportation helps seniors stay independent as they age.  FIAC transportation services are adaptable to the needs of individual clients. Several service levels are offered such as; curb-to-curb, door-to-door and door-through-door. This ensures each client is safe and taken care of in the way best suited for them and their situation.

To be eligible for transportation services, clients must be self-ambulatory and not dependent on a wheel chair, as volunteers are not allowed to provide lift assistance.  Volunteers are able to offer a steady arm, and/or help with walkers and canes. FIAC Transportation services are provided at no cost to enrolled clients, although donations are gratefully accepted. Group trips may be offered in certain locations. Contact the location in your service area for details.

Faith in Action serves Elgin, Georgetown, Northeast Austin, Northwest, North Central Austin, Pflugerville & Round Rock, South Austin, Southwest Austin and West Austin.

Visit here to learn more about Faith in Action services.

Senior Support Services of Austin
This project of the City of Austin’s Parks and Recreation Department (PARD) provides:
(1) rides along set routes to senior centers and senior lunch programs
(2) personal rides for non-emergencies such as medical appointments and grocery stores
(3) rides for groups of seniors for shopping trips and other outings
Rides outside of the established routes require 24-hour reservations and availability of the program’s 14 vans and 24 mini-buses. Serves only within Austin city limits with suggested $2.00 donation. Service is curb to curb.
Parks and Recreation Department Phone Number: (512) 480-3012

Handicap Parking Permits

Handicap parking on a temporary (6 months) or permanent (4 yr renewal cycle) basis is available to individuals who have an approved handicap placard or handicap license plate. Physicians complete forms that patients obtain from the County Tax assessor’s office. Physicians must clarify whether the handicap is temporary or permanent, and whether the reason is mobility, or non-mobility related. The Handicap Parking Placard is convenient to use when a passenger in other vehicles too. You can also get more information and forms at Texas Department of Motor Vehicles.

Bastrop County Tax Assessor
(512) 581-7161
Burnet County Tax Assessor
Burnet (512)756-5494    Marble Falls (830)798-3220
Caldwell County Tax Assessor
Hays County Tax Assessor
(512) 393-5545
Travis County Tax Assessor
(512) 854-9473
Williamson County Tax Assessor
(512) 943-1602

American Cancer Society
Road to Recovery, sponsored by the Austin Metro Area American Cancer Society, is a volunteer-based transportation program. Volunteers use their own vehicles to transport persons with cancer for cancer treatment and some medical appointments. Apply by phone.
American Cancer Society
2433 Ridgepoint Dr.
Austin, TX 78754
(512) 919-1829
Wheelchair accessible: No
Call for scheduling: 8:00 am – 4:30 pm, M-F
Advance notice: 3 days
Level of assistance: depends on driver
Geographic boundaries: Austin and Round Rock

Meals on Wheels and More
In addition to home-delivered meals, this organization also offers transportation to medical appointments and grocery shopping. Volunteers use their personal vehicles. Call to schedule an in-home assessment for enrollment.
Meals on Wheels & More
3227 E. 5th St.
Austin, TX 78702
(512) 476-MEAL (6325)
Wheelchair accessible: No
Call for scheduling: 8:00 am-5:00 pm (M-F)
Service hours: 9:00 am – 3:00 pm, M-F
Advance notice: 2 days
Geographic boundaries: mainly Travis County

Groceries to Go: Meals on Wheels & More
Groceries to Go Program
3227 E. 5th St.
Austin, TX 78702
(512) 476-MEAL (6325)
Wheelchair accessible: No
Call for scheduling: 8:00 am -5:00 pm (M-F)
Service hours: Determined by client need and volunteer availability
Advance notice: 2 days
Geographic boundaries: mainly Travis County