Travelers with Medical Needs

Sometimes, medical conditions can make it seem nearly impossible to get where you need to go.  Check out the following services that may assist you in your time of need:

CARTS serves the counties of Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, and non-urbanized areas of Travis and Williamson, and is the Transportation Provider for medical transportation services for Service Area 12 (the City of Austin and all of the CARTS District plus Llano County) provided under Medicaid and administered by the Health and Human Services Commission. Get more information here.

These services are free and can be arranged through HHSC call centers 1-877-MED-TRIP (633-8747).

Texas Health Steps provides information for Medicaid users in English and Spanish that can help you know what resources are available to you.

The HOP is Central Texas’ Regional Public Transit System operated by Hill Country Transit District through offices in Killeen, Temple and San Saba, Texas. Fixed route and complementary paratransit public transportation service is provided in the Killeen-Copperas Cove-Harker Heights and in the Temple-Belton urban area.

Volunteer Caregivers

There are seven neighborhood-based Volunteer Caregiver programs in the greater Austin area. Their shared mission is to provide volunteer support services to enhance the independence of older adults. Transportation is a major component of the service delivery. The volunteers, who use their own vehicles, serve as companions while providing transportation. There is no charge for this service, but clients pay parking lot fees. These nonprofit organizations accept donations.

Far Northwest Caregivers
10633 Lake Creek Pkwy.
Austin, TX 78750
(512) 250-5021
Wheelchair accessible: No
Call for scheduling: 9:00 am – 12:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 8:00 am-4:00 pm M-F
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–FM 2243
South–Loop 360 to Duval
East–Parmer Ln.
West– 620 to 2222

Georgetown Caregivers
1001 Main St.
Georgetown, TX 78626
(512) 868-9544
Wheelchair accessible: only lightweight, collapsible wheelchairs
Call for scheduling: 9:00 am – 1:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 9:30 am-2:30 pm M-F, but some early morning, late
afternoon, evening or weekend requests can be accommodated.
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:                                                                                                                                                                  Georgetown city limits

North Central Caregivers
6800 Woodrow Ave.
Austin, TX 78757
(512) 453-2273
Wheelchair accessible: No
Call for scheduling: 9:00 am – 12:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 9:30 am-2:30 pm M-F, but some early morning, late
afternoon, evening or weekend requests can be accommodated.
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–1325 (Burnet Rd.)
South–45th St.
East–I-35
West–Burnet Rd.

Northeast Caregivers of Austin
6100 Berkman Dr.
Austin, TX 78723
(512) 459-1122
Wheelchair accessible: only lightweight, collapsible wheelchairs
Call for scheduling: 9:00 am – 12:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 8:00 am – 4:00 pm M-F, but some evening or weekend requests can be accommodated.
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–Yager Ln
South–Martin Luther King
East–Decker Ln.
West–I-35

Round Rock Caregivers
2498 E. Palm Valley Blvd.
Round Rock, TX 78664
(512) 310-1060
Wheelchair accessible: No
Call for scheduling: 9:00 am -12:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 9:30 am-2:30 pm M-F, but some early morning, late
afternoon, evening or weekend requests can be accommodated.
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–Chandler Rd. (1431)
South–FM 1325
East–CR 122
West–Parmer Ln.

South Austin Caregivers
205 E. Monroe
Austin, TX 78704
(512) 445-5552
Wheelchair accessible: No
Call for scheduling: 9:00 am -1:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 9:30 am-2:30 pm M-F, but some early morning, late
afternoon, evening or weekend requests can be accommodated.
Level of Service:
Curb-to-Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–Colorado River
South– Boggy Creek
East– Pleasant Valley/Nuckols Crsg.
West– Mopac/Brodie Lane

West Austin Caregivers
2601 Exposition Blvd.
Austin, TX 78703
(512) 472-6339
Wheelchair accessible: No
Call for scheduling: 9:00 am – 1:00 pm, M-F
Advance notice: at least 3 working days
Service hours: usually 9:30 am-2:30 pm M-F, but some early morning, late
afternoon, evening or weekend requests can be accommodated.
Level of Service:
Curb to Curb
Door-to-Door
Door-through-Door
(round trip or one-way drives)
Geographic Boundaries:
North–183
South– Town Lake
East– I-35 to 45th St, then Burnet Rd
West– 360 to Lake Austin

Senior Support Services of Austin
This project of the City of Austin’s Parks and Recreation Department (PARD) provides:
(1) rides along set routes to senior centers and senior lunch programs
(2) personal rides for non-emergencies such as medical appointments and grocery stores
(3) rides for groups of seniors for shopping trips and other outings
Rides outside of the established routes require 24-hour reservations and availability of the program’s 14 vans and 24 mini-buses. Serves only within Austin city limits with suggested $2.00 donation. Service is curb to curb.
Parks and Recreation Department Phone Number: (512) 480-3012

American Cancer Society
Road to Recovery, sponsored by the Austin Metro Area American Cancer Society, is a volunteer-based transportation program. Volunteers use their own vehicles to transport persons with cancer for cancer treatment and some medical appointments. Apply by phone.
American Cancer Society
2433 Ridgepoint Dr.
Austin, TX 78754
(512) 919-1829
Wheelchair accessible: No
Call for scheduling: 8:00 am – 4:30 pm, M-F
Advance notice: 3 days
Level of assistance: depends on driver
Geographic boundaries: Austin and Round Rock

Meals on Wheels and More
In addition to home-delivered meals, this organization also offers transportation to medical appointments and grocery shopping. Volunteers use their personal vehicles. Call to schedule an in-home assessment for enrollment.
Medi Wheels: Meals on Wheels & More
3227 E. 5th St.
Austin, TX 78702
(512) 476-MEAL (6325)
Wheelchair accessible: No
Call for scheduling: 8:00 am-5:00 pm (M-F)
Service hours: 9:00 am – 3:00 pm, M-F
Advance notice: 2 days
Geographic boundaries: mainly Travis County

Groceries to Go: Meals on Wheels & More
3227 E. 5th St.
Austin, TX 78702
(512) 476-MEAL (6325)
Wheelchair accessible: No
Call for scheduling: 8:00 am -5:00 pm (M-F)
Service hours: Determined by client need and volunteer availability
Advance notice: 2 days
Geographic boundaries: mainly Travis County